Our Value

What We Offer

Our services allow you flexibility of choice in benefit plan design, while driving down costs and enhancing the member experience. We take care of the day-to-day plan administration and give you the data you need to make decisions to continually optimize your healthcare offerings.

We’ll walk you through the pros and cons of various benefit designs based on your business objectives and needs, and we can help you optimize your offerings to employees.

Flexibility of Choice

We pride ourselves on our flexibility—enabling our employer clients to optimize their benefit plans at an affordable cost.

Real Cost Savings

Our cost-containment strategies save meaningful dollars while never compromising the member experience.

Great Member Experience

Health insurance is complex, which is why our customer service team is on call to advocate for our members throughout their healthcare journey.

Data-Informed Insights

We deliver both data and valued insights that enable our clients to continually optimize their benefit plans.

Simplified Administration

We simplify the benefit process and handle the day-to-day tasks for our clients—eliminating needless complexity.

And More

From world-class customer care for members and employers to sales support for brokers, we pride ourselves in making each interaction a meaningful and positive experience.

Our Products


How it Works

Self-funding can feel like a big shift from traditional insurance products—we’re here to walk you through the process. Once your plan is up and running, we’ll handle the day-to-day and be your trusted advisor to help you make strategic decisions along the way.

Common Employer Questions

How can I contact IAA?

If you have specific questions about your plan, you can always reach out to our general customer service, or a specific department. Emails are listed at the bottom of the contact us page, and general contact information included below.


Insurance Administrator of America, Inc (IAA)

1934 Olney Avenue, Suite 200

Cherry Hill, NJ 08003

Contact Customer Service:

800-283-2524 (toll free)

856-470-1200 (local)


M-Th 8:30am – 6:00pm

F 8:30am - 4:30pm

How can I access information about my plan's performance?

Our healthcare portal contains key information about your plan. To access the employer portal visit NEED WEBSITE and sign in with your login information.

You can always reach out to our customer service team to discuss specific questions you have.

Who can I contact with questions about eligibility, adding a new employee, or terminating an employee from my plan?

For any questions regarding eligibility you can reach out directly to our eligibility team via email at NEED EMAIL

How can I have a provider added to the PPO?

Ask your provider to contact the PPO directly, or have your provider complete the provider nomination form on the PPO website. Once the desired provider has submitted an application for membership, the PPO will screen the provider based on their credentialing criteria to become a network member. The credentialing process differs for each network.